Refund policy
- Each wholesale account must set their own return policy as it relates to their clients and the circumstances under which the wholesale account will accept a return.
- Returns are handled on a case-by-case basis and are independent of the wholesale accounts individual return policy.
- Wholesale accounts can return products for credit for approved reasons including but not limited to defective or damaged products.
- We reserve the right to reject a return request for any reason, including but not limited to, expired product, buyer’s remorse, or product not selling in the manner in which was expected.
- Product must be unopened.
- Upon refund approval, for credit card only, a 2.5% service fee may be applied.
- Missing/damaged products in each order must be reported within 3 business days of receipt.
- Photos or return of product at the wholesale account’s expense may be required before credit is granted.
- Excessive returns may warrant wholesale accounts to be charged additional fees.
- All Returns are subject to a 25% restocking fee.